GROWTH & MARKETING LEADER

I design how growth works.

I'm Jorge "George" Machado. I trained as an engineer + designer, then spent 20+ years applying that same discipline to bigger things: strategy, customers, CRM, media, teams, and now AI. Big brands. Bigger growth puzzles. I've helped Samsung, Mastercard, Hershey's, L'Oréal, and Stellantis connect the dots across Publicis, WPP, and IPG.

Dayton, Ohio · Bilingual English / Español · Open to remote, hybrid, or relocation

See the results Download résumé

I find where growth breaks down, then rebuild what moves it.

LEADERSHIP EXPERIENCE ACROSS

RAZORFISH / VML / YOUNG & RUBICAM / McCANN WORLDGROUP / UNIVERSAL McCANN / FCB

FIND THE FRICTION

Most growth problems aren't marketing problems.

Find the real constraint. Set the next decision.

I find the one that's really costing you, and fix it first.

THE STORY SO FAR

Builder by instinct. Executive by experience.

Jorge George Machado, growth and marketing leader, outdoors in Ohio
JORGE “GEORGE” MACHADO / DAYTON, OHIO

Chapter 1

The Designer

2002–2012 · Motorola, GE, DDB

I started designing mobile phones at Motorola and products for GE, then digital experiences for T-Mobile at DDB.

Things rarely fail in the parts. They fail where the parts connect.

Chapter 2

The Inventor

2013–2016 · McCann Worldgroup & UM

In Puerto Rico I built things nobody had tried there: a weather-responsive ad platform for Garnier Fructis that changed creative in real time (+20% sales), a gesture-recognition campaign for Lancôme ($20M+ earned media), and predictive audience modeling for Mastercard ($30M+ earned media).

Technology matters only when it moves a customer.

Chapter 3

The Builder

2016–2021 · Young & Rubicam and VML (WPP)

As VP, Strategy, I led 25 people and a $12M budget. I built a media practice from zero to $6M with no added headcount, cut production costs 60%, and grew Hershey's sales 12% at Walmart, Target, and Walgreens.

Growth is an operating model, not a campaign.

Chapter 4

The Scaler

2021–2023 · Razorfish (Publicis), Samsung North America

I led strategy for Samsung Home Appliances and the Bespoke launch, activating 6M+ customers and growing CRM revenue 60%.

At scale, the customer relationship is the growth engine.

Chapter 5

The AI Builder

2020–today · Independent Growth Strategy Advisor

I built Stella, Puerto Rico's first AI car-sales assistant, for Stellantis. I've built predictive demand models that cut acquisition costs 30%, and an AI operating model that made agency planning 65% faster.

AI doesn't replace strategy. It makes good strategy run faster.

Next Chapter

I'm looking for an in-house team where I own the growth number, and where a designer's eye, an operator's discipline, and an AI builder's hands are useful all at once.

Let's talk →

The evidence.

Results from 20+ years, grouped by the problem they solved.

Samsung+60%

CRM revenue growth through audience strategy, lifecycle planning, and personalization

Samsung6M+

First-party customers activated across web, CRM, SMS, and MMS

Samsung+15%

Product-page conversion from a full-funnel content model

Mastercard+13% / +74%

Transactions / participating businesses in Puerto Rico over two years

Mastercard+9%

Purchase volume growth at participating businesses over two years

Mastercard$30M+

Earned media from an online-to-offline rewards program with predictive audience modeling

22 results · 1 / 4 categories

HOW I WORK

Not one discipline. The system between them.

01

Find the real constraint

Separate the visible marketing problem from the customer, commercial, or organizational problem underneath it.

02

Plan backward from the outcome

Start from the revenue number and connect strategy, media, creative, CRM, and technology to evidence. Accountability is built into the plan, not added after.

03

Redesign how work happens

Align teams, workflows, data, and AI around decisions people can actually make, so everyone knows what changes on Monday.

04

Build the capability

Turn the model into tools, platforms, and habits that keep compounding after I've moved on to the next problem.

Selected work

Growth Strategy · CRM & Lifecycle · Product Launch

Samsung Bespoke & Home Appliances

The challenge

Samsung was launching Bespoke in North America. Customization risked looking like just another appliance feature.

What I did

Led strategy for Home Appliances and a 35-person cross-functional team. We repositioned the portfolio as a lifestyle platform built on self-expression, then connected web, performance media, and CRM into one plan with personalized journeys for 6M+ customers.

The result

+60% CRM revenue · +15% product-page conversion · +42% deep-scroll engagement · Content model used for North American launches for two years

See more work

Conversational AI · Automotive · Sales Enablement

Stella, the AI Sales Assistant for Stellantis

The challenge

Stellantis needed to connect digital car shoppers with its dealer network in Puerto Rico across six brands.

What I did

Built Stella, the island's first AI-powered automotive sales assistant, on WhatsApp and web. She guides shoppers through discovery in English or Spanish and hands qualified buyers to dealers.

The result

8,260 vehicle discovery experiences in month one · 1,188 buyers connected with dealerships · Stellantis climbed from #7 to #5 in combined sales ranking within 11 months

See more work

NORTH AMERICA + LATAM

Brands I've helped grow

SamsungMastercardL'OréalT-MobileMolson CoorsStellantisFordGEMerckHershey'sMaybellineNYX Professional MakeupLancômeRalph LaurenGarnier FructisCoors LightDiageoMazolaCarnivalUnbabelMaster ApplianceBaker IndustriesArcher HallLighthousePlanet Solar4StorageOrange Aluminum
Plus work across beauty, automotive, beverage, healthcare, retail, technology, and industrial manufacturing.

GOOD WORK. GOOD PEOPLE.

Don't just take my word for it.

Excerpts from LinkedIn recommendations.

He fostered collaboration by asking questions and providing insights into different perspectives that could be used to support marketing initiatives.
Poeabby MasoudSEO & Organic Growth StrategyLinkedIn · 2023
His CRM experience on the Samsung team runs so deep, we're constantly looking to him for insights and context.
Brian R. BestCRM & Business StrategyLinkedIn · 2023
His technical strengths are complemented by his demonstrated leadership skills.
Mariam Inam, MSMarketing & Data AnalyticsLinkedIn · 2023
Jorge's approach to providing strategic direction was exceptional and truly impressive.
Jiae OhProduct DesignerLinkedIn · 2023
His thought process is robust and thorough, providing designers a clear and concise delivery of strategic path forward.
Katie MillerAssociate Experience Design Director, RazorfishLinkedIn · 2023
Jorge really digs in on every project, and understands the brand end-to-end.
Paul RanceClient Director, Customer-Centric MarketingLinkedIn · 2023
Jorge brings such positive and collaborative energy!
Emma NicholasMarketing Management LeaderLinkedIn · 2023
He is one of the strongest strategic leads I’ve had the pleasure of working with and he brings a level of calm to everything he does.
Kathy LajvardiHead of Marketing + Creative DirectorLinkedIn · 2023
Jorge Machado is one of the most objective critic always looking for success through strategist I know!
Juan Muriel SanoguetBusiness Developer & Executive ProducerLinkedIn · 2019
He naturally serves as an inspiring mentor for any group he is directing.
Ana Isabel Mieses, CDMP, PCMDirector of MarketingLinkedIn · 2019
Read the recommendations on LinkedIn ↗