GROWTH & MARKETING LEADER

I design how growth works.

I'm Jorge "George" Machado. I trained as an industrial designer, then spent 20+ years applying that same discipline to bigger things: customers, CRM, media, teams, and now AI. Growth and marketing leader for Samsung, Mastercard, Hershey's, and Stellantis, across Publicis, WPP, and IPG.

Dayton, Ohio · Bilingual English / Español · Open to remote, hybrid, or relocation

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I find where growth breaks down, then rebuild what moves it.

I find where growth breaks down, then rebuild what moves it.

LEADERSHIP EXPERIENCE ACROSS

RAZORFISH / VML / YOUNG & RUBICAM / McCANN WORLDGROUP / UNIVERSAL McCANN / FCB

Most growth problems aren't marketing problems.

I find the one that's really costing you, and fix it first.

THE STORY SO FAR

Builder by instinct. Executive by experience.

Jorge George Machado, growth and marketing leader, outdoors in Ohio
JORGE “GEORGE” MACHADO / DAYTON, OHIO

Chapter 1

The Designer

2002–2012 · Motorola, GE, DDB

I started designing mobile phones at Motorola and products for GE, then digital experiences for T-Mobile at DDB.

Things rarely fail in the parts. They fail where the parts connect.

Chapter 2

The Inventor

2013–2016 · McCann Worldgroup & UM

In Puerto Rico I built things nobody had tried there: a weather-responsive ad platform for Garnier Fructis that changed creative in real time (+20% sales), a gesture-recognition campaign for Lancôme ($20M+ earned media), and predictive audience modeling for Mastercard ($30M+ earned media).

Technology matters only when it moves a customer.

Chapter 3

The Builder

2016–2021 · Young & Rubicam and VML (WPP)

As VP, Strategy, I led 25 people and a $12M budget. I built a media practice from zero to $6M with no added headcount, cut production costs 60%, and grew Hershey's sales 12% at Walmart, Target, and Walgreens.

Growth is an operating model, not a campaign.

Chapter 4

The Scaler

2021–2023 · Razorfish (Publicis), Samsung North America

I led strategy for Samsung Home Appliances and the Bespoke launch, activating 6M+ customers and growing CRM revenue 60%.

At scale, the customer relationship is the growth engine.

Chapter 5

The AI Builder

2020–today · Independent Growth Strategy Advisor

I built Stella, Puerto Rico's first AI car-sales assistant, for Stellantis. I've built predictive demand models that cut acquisition costs 30%, and an AI operating model that made agency planning 65% faster.

AI doesn't replace strategy. It makes good strategy run faster.

Next Chapter

I'm looking for an in-house team where I own the growth number, and where a designer's eye, an operator's discipline, and an AI builder's hands are useful all at once.

Let's talk →

The evidence.

Results from 20+ years, grouped by the problem they solved.

Samsung+60%

CRM revenue growth through audience strategy, lifecycle planning, and personalization

Samsung6M+

First-party customers activated across web, CRM, SMS, and MMS

Samsung+15%

Product-page conversion from a full-funnel content model

Mastercard+13% / +74%

Transactions / participating businesses in Puerto Rico over two years

Mastercard+9%

Purchase volume growth at participating businesses over two years

Mastercard$30M+

Earned media from an online-to-offline rewards program with predictive audience modeling

22 results · 1 / 4 categories

HOW I WORK

Not one discipline. The system between them.

01

Find the real constraint

Separate the visible marketing problem from the customer, commercial, or organizational problem underneath it.

02

Plan backward from the outcome

Start from the revenue number and connect strategy, media, creative, CRM, and technology to evidence. Accountability is built into the plan, not added after.

03

Redesign how work happens

Align teams, workflows, data, and AI around decisions people can actually make, so everyone knows what changes on Monday.

04

Build the capability

Turn the model into tools, platforms, and habits that keep compounding after I've moved on to the next problem.

Selected work

Growth Strategy · CRM & Lifecycle · Product Launch

Samsung Bespoke & Home Appliances

The challenge

Samsung was launching Bespoke in North America. Customization risked looking like just another appliance feature.

What I did

Led strategy for Home Appliances and a 35-person cross-functional team. We repositioned the portfolio as a lifestyle platform built on self-expression, then connected web, performance media, and CRM into one plan with personalized journeys for 6M+ customers.

The result

+60% CRM revenue · +15% product-page conversion · +42% deep-scroll engagement · Content model used for North American launches for two years

See more work

Conversational AI · Automotive · Sales Enablement

Stella, the AI Sales Assistant for Stellantis

The challenge

Stellantis needed to connect digital car shoppers with its dealer network in Puerto Rico across six brands.

What I did

Built Stella, the island's first AI-powered automotive sales assistant, on WhatsApp and web. She guides shoppers through discovery in English or Spanish and hands qualified buyers to dealers.

The result

8,260 vehicle discovery experiences in month one · 1,188 buyers connected with dealerships · Stellantis climbed from #7 to #5 in combined sales ranking within 11 months

See more work

NORTH AMERICA + LATAM

Brands I've helped grow

SamsungMastercardL'OréalT-MobileMolson CoorsStellantisFordGEMerckHershey'sMaybellineNYX Professional MakeupLancômeRalph LaurenGarnier FructisCoors LightDiageoMazolaCarnivalUnbabelMaster ApplianceBaker IndustriesArcher HallLighthousePlanet Solar4StorageOrange Aluminum
Plus work across beauty, automotive, beverage, healthcare, retail, technology, and industrial manufacturing.